Terms & Conditions

Effective Date: July 11, 2026

Welcome to Vaikundam Ashramam ("Vaikundam Ashramam", "we", "our", or "us"). These Terms and Conditions ("Terms") govern your access to and use of our website, mobile application, and all services provided by Vaikundam Ashramam.

Vaikundam Ashramam is a sole proprietorship firm registered in the State of Kerala, India, offering digital astrology consultations, spiritual guidance, poojas, homams, horoscope analysis, and related spiritual services.

By accessing our website, creating an account, booking a consultation, making a payment, or using any of our services, you agree to be legally bound by these Terms. If you do not agree, please do not use our services.

1. Definitions

User means any visitor, registered customer, or person using our website, mobile application, or services.

Services include, but are not limited to:

• Online astrology consultations

• Chat consultations

• Voice consultations

• Video consultations

• Horoscope analysis

• Spiritual guidance

• Digital astrology reports

• Any other services offered by Vaikundam Ashramam

2. Eligibility

You must be at least 18 years of age or otherwise legally competent under applicable law to use our services.

If you are below 18 years of age, you may use our services only under the supervision and consent of a parent or legal guardian.

3. User Account

You are responsible for maintaining the confidentiality of your account credentials.

You agree to:

• Provide accurate and complete information.

• Keep your contact details updated.

• Not share your account with others.

• Notify us immediately of any unauthorized access.

We reserve the right to suspend or terminate accounts containing false or misleading information.

4. Nature of Services

All astrology consultations, predictions, spiritual guidance, poojas, homams, remedies, and recommendations are based on traditional Vedic knowledge, scriptures, and the individual interpretation and experience of our astrologers and spiritual practitioners.

Our services are intended solely for spiritual, informational, educational, and personal guidance purposes.

5. No Guarantee

Vaikundam Ashramam does not guarantee:

• Accuracy of predictions

• Future events

• Desired outcomes

• Success of remedies

• Financial gain

• Marriage outcomes

• Career success

• Health improvements

• Resolution of personal issues

Results vary from person to person.

6. Booking and Appointments

Appointments are confirmed only after successful payment.

Users are responsible for selecting the correct service, date, and time before confirming a booking.

Appointments are subject to the availability of our astrologers and spiritual practitioners.

7. Pricing

All prices displayed on our website or application are in Indian Rupees (INR) unless otherwise specified.

Vaikundam Ashramam reserves the right to revise prices at any time without prior notice.

8. Payments

Payments are processed through secure third-party payment gateways.

By making a payment, you authorize the payment gateway to process the transaction.

Vaikundam Ashramam does not store your debit card, credit card, UPI PIN, net banking passwords, or other sensitive payment credentials.

9. Refunds, Cancellations, and Rescheduling

Refunds, cancellations, and rescheduling are governed by our separate Refund, Cancellation, and Rescheduling Policy, which forms part of these Terms.

By booking any service, you agree to that policy.

10. Digital Service Delivery

Vaikundam Ashramam provides only digital services.

We do not manufacture, sell, or ship any physical products.

Services are delivered through:

• Online chat

• Voice calls

• Video consultations

• Digital reports

• Electronic booking confirmations

11. User Responsibilities

You agree:

• Not to misuse the platform.

• Not to record consultations without permission where prohibited by law.

• Not to use abusive, threatening, offensive, defamatory, or unlawful language.

• Not to impersonate another individual.

• Not to interfere with the operation or security of our platform.

12. Prohibited Activities

Users shall not:

• Attempt unauthorized access.

• Upload malware or malicious software.

• Copy or reproduce platform content without permission.

• Violate any applicable law.

• Misuse consultation services.

Violation may result in suspension or permanent termination of access.

13. Intellectual Property

All website content, logos, graphics, designs, text, software, audio, videos, reports, trademarks, and other materials are the exclusive property of Vaikundam Ashramam unless otherwise stated.

No content may be copied, reproduced, distributed, or commercially used without prior written permission.

14. Privacy

Your use of our services is governed by our Privacy Policy, which forms an integral part of these Terms.

15. Disclaimer

Users acknowledge that astrology and spiritual guidance are based on traditional beliefs and personal interpretation.

Vaikundam Ashramam makes no warranty regarding the outcome or effectiveness of consultations, remedies, poojas, or homams.

16. Limitation of Liability

To the maximum extent permitted by law, Vaikundam Ashramam, its proprietor, employees, astrologers, consultants, and affiliates shall not be liable for any direct, indirect, incidental, special, consequential, or punitive loss or damage arising from:

• Use of our services

• Reliance on consultations or predictions

• Technical interruptions

• Delays

• Booking failures

• Payment gateway issues

• Internet connectivity issues

• Decisions made by users based on consultations

17. Force Majeure

Vaikundam Ashramam shall not be liable for delays or failure to perform its obligations due to events beyond its reasonable control, including natural disasters, power failures, internet outages, cyberattacks, epidemics, government restrictions, strikes, or other force majeure events.

18. Third-Party Services

Our website or application may integrate with or link to third-party services, including payment gateways, communication platforms, or external websites.

Vaikundam Ashramam is not responsible for the availability, accuracy, content, or privacy practices of such third-party services.

19. Suspension and Termination

We reserve the right to suspend or terminate any user's access without prior notice if the user:

• Violates these Terms.

• Engages in fraudulent activity.

• Misuses the platform.

• Harasses astrologers or staff.

• Attempts unauthorized access.

• Uses the services for unlawful purposes.

20. Indemnity

You agree to indemnify and hold harmless Vaikundam Ashramam, its proprietor, employees, astrologers, consultants, and affiliates from any claims, losses, liabilities, damages, costs, or expenses arising out of your misuse of the services or violation of these Terms.

21. Changes to Services

We reserve the right to modify, suspend, discontinue, or improve any service, feature, pricing, or functionality at any time without prior notice.

22. Changes to These Terms

Vaikundam Ashramam may revise these Terms at any time.

Updated Terms will become effective immediately upon publication on our website unless otherwise stated.

Continued use of our services constitutes acceptance of the revised Terms.

23. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India.

Any dispute arising out of or relating to these Terms or the use of our services shall be subject to the exclusive jurisdiction of the competent courts located in Thrissur, Kerala, India.

24. Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

25. Entire Agreement

These Terms, together with our Privacy Policy, Disclaimer, Shipping & Delivery Policy, and Refund, Cancellation & Rescheduling Policy, constitute the entire agreement between you and Vaikundam Ashramam regarding the use of our services.

26. Contact Us

For any questions, complaints, or legal notices regarding these Terms and Conditions, please contact Vaikundam Ashramam using the contact details published on our website during business hours.

Data Sanctuary

Your birth details are processed under strict spiritual custody, honoring ancient temple traditions.

Have questions about your data?

Reach our digital custodian for immediate assistance regarding your records.