Frequently Asked Questions (FAQ)

Effective Date: July 11, 2026

1. What is Vaikundam Ashramam?

Vaikundam Ashramam is an online platform offering astrology consultations, spiritual guidance, horoscope analysis, Prasna astrology, pooja and homam booking, and other spiritual services through experienced astrologers and practitioners.

2. How do I book a consultation?

Select your preferred service, choose an available date and time, complete the online payment, and your appointment will be confirmed.

3. What consultation modes are available?

We offer:

• Live Chat

• Voice Call

• Video Call

4. Do I need to create an account?

Yes. Creating an account helps you manage your appointments, consultation history, and payments securely.

5. What information do I need to provide?

Depending on the service, you may be asked to provide your name, date of birth, time of birth, place of birth, or details related to your query.

6. Are my personal details kept confidential?

Yes. We value your privacy and handle your personal information in accordance with our Privacy Policy.

7. Are astrology predictions guaranteed?

No. Astrology is based on traditional knowledge and interpretation. Consultations are provided for guidance only, and no specific outcome or result is guaranteed.

8. Can I choose my preferred astrologer?

Yes, subject to the astrologer's availability at the time of booking.

9. What if my astrologer is unavailable?

If an astrologer is unavailable due to unforeseen circumstances, we will either reschedule your appointment or process a refund in accordance with our Refund Policy.

10. Can I cancel or reschedule my appointment?

Yes, subject to the terms of our Refund, Cancellation, and Rescheduling Policy.

11. Do you offer refunds?

Refunds are provided only in the circumstances described in our Refund, Cancellation, and Rescheduling Policy.

12. Will I receive a recording of my consultation?

consultation recordings are not provided. We did'nt record consultations

13. How are digital services delivered?

Consultations are conducted through chat, voice, or video at the scheduled time. Reports and confirmations are delivered electronically via your account, email, SMS, or WhatsApp, where applicable.

14. Do you ship any physical products?

No. Vaikundam Ashramam provides only digital services. We do not sell or ship physical products.

15. Which payment methods do you accept?

We accept secure online payments through supported payment gateways using UPI, debit cards, credit cards, net banking, and other available payment methods.

16. What should I do if my payment succeeds but my booking is not confirmed?

Please contact our customer support with your payment reference number. We will verify the transaction and assist you promptly. WhatsApp payment details to +91 6282087075

17. Can I book a consultation from outside India?

Yes. Our online consultation services are available to clients worldwide, subject to availability and applicable laws.

19. Is customer support available?

Yes. You can contact us during our published business hours using the contact details available on our website.

20. How can I contact Vaikundam Ashramam?

You can reach us through the phone number, email address, or contact form available on our website.

Phone

+91 6282087075

Email

vaikundashrama@gmail.com

Data Sanctuary

Your birth details are processed under strict spiritual custody, honoring ancient temple traditions.

Have questions about your data?

Reach our digital custodian for immediate assistance regarding your records.